Frequently Asked Questions

Yes. Bola operates under a Curacao eGaming licence, which is one of the most widely recognized online‑gaming jurisdictions. The licence requires us to meet strict player‑protection, anti‑money‑laundering and game‑fairness standards. You can verify our licence number on the Curacao eGaming register.

We ask for a clear photo of a government‑issued ID (passport, driver’s licence or national ID) and a recent proof of address such as a utility bill or bank statement, both dated within the last three months. For some payment methods a selfie with the ID may also be required. Verification is usually completed within 24 hours once all documents are uploaded.

Bola accepts Visa and Mastercard credit/debit cards, Skrill, Neteller, ecoPayz, and direct bank transfer. Crypto deposits (BTC, ETH, USDT) are also supported with no minimum amount. Withdrawals to e‑wallets are processed within 24 hours; card and bank transfers take 3‑5 business days.

Live odds are updated in real time by our trading team using a combination of statistical models and market movements. The odds reflect the current probability of an outcome, and a small margin (the ‘juice’) is built in. Once you place a bet, the odds are locked for that selection, even if they change before the bet is confirmed.

Yes. In the ‘Responsible Gambling’ section of your account you can set daily, weekly or monthly deposit limits, loss limits and session‑time reminders. You can also opt for a temporary pause (time‑out) of 1‑30 days or a full self‑exclusion for longer periods. All limits take effect immediately and can only be changed after the current period expires.

If you think a settlement is incorrect, open a support ticket within 48 hours of the result, quoting the bet ID and the market in question. Our support team will review the official source data (e.g., official match report) and respond with a decision. If you remain unsatisfied, you can request an escalation to our independent dispute‑resolution service.